Claims

DOWNLOAD BILINGUAL "BRIT INSURANCE" CLAIM FORM

Cega Group, Air Ambulance Limited

Emergency Assistance
Telephone: +44 1243 621 567
Fax: +44 1243 773 169
Email: MP-Assistance@cegagroup.com
For clients based in Japan: 03 4550 6909 (9:00a.m. - 23:00p.m.)
( we only assist you in case of emergency, not handle it)

Reimbursement claims
MP Claims: +44 1243 621 224
MP Fax: +44 1243 790 265
MP Email: MP-Claims@cegagroup.com

Claims procedures

For claims involving a Medical Emergency. To ensure that you and your family members receive quality support and assistance in the case of an emergency, where possible, you should contact Cega Group Helpline within 48 hours of the event or ask the provider to contact Cega group, Air Ambulance Limited at the telephone number indicated on the membership card, as soon as possible after admission, to verify eligibility. Their 24 hour Helpline can provide you with a wide range of assistance services, from identifying an English-speaking doctors through to arranging a full medical evacuation. Pre Authorisation for hospitalisation is not required in emergency cases, however, they should be advised within 48 hours of the event. This will ensure that your claim is processed quickly and will also give them an opportunity of settling directly with he provider for the treatment received.

In-patient claims
In the event of hospitalisation,Cega Group will arrange for direct settlement with providers where possible and with sufficient notice, arrange for direct settlement with providers subject to any co-opayments, excess/deductibles and benefit limits.
Cega Group claim department should be contacted prior to commencement of treatment by your phisician to have you treatment approved over the telephone.
They can then be ensured there will be no delays at the time of admission and they can advise you regarding cover for your condition.

Non-emergency Medical Claims
Please follow the guidelines below to help Cega Group process your claims promptly and efficiently. All claims should be submitted to Cega group with original supporting documentation, invoices and receipts within 3 months after the treatment date or within 3 months after the end of the insurance year, whichever is sooner. Before you make a claim, it is important to ensure that your plan covers thetreatment you are seeking. Helpline staff would be happy to assist with any queries you may have.

Out-patient or dental claims
We recommend the following steps in making an outpatient or dental claim:
- Whenever you visit a general practitioner, dentist, physician or specialist on an out-patient basis, please make sure you take a Claim Form with you.
- Fill in the section that is assigned to you, then date and sign the Claim Form.
- Make sure that your doctor provides all relevant medical information in the specified section and then dates, signs and stamps the Claim Form. However, if you are in Germany or the USA, or if your invoices contain details of the diagnosis as well as the nature of the treatment, there is
no need for your treating doctor to complete this section of the Claim Form.
- Attach all original supporting documentation, invoices and receipts to the Claim Form (e.g. general practitioner/physician invoices, pharmacy receipts with related prescriptions (if available), and post to Allianz Worldwide Care at the address indicated below.

Morgan Price Claims,
c/o Cega Group,
PO Box 127,
Chichester,
West Sussex,
PO18 8WQ
U.K.