Claims
Allianz Emergency Assistance 24 Hour Telephone:
Please have your policy number ready to quote to the assistance operator....
Call From Outside USA+353 1 630 1301 ( Dublin )
Call From within USA FREE: 1 866 273 4463
Claims line:
from Japan to Allianz FREE - 010 800 000 324 68
Policy administration and client queries:
from Japan to the UK FREE - 010 800 000 424 68
Email: morgan.price@allianzworldwidecare.com
Claims procedures
Note: Japanese doctors can fill in claim form in japanese language
For claims involving a Medical Emergency.To ensure that you and your family members receive quality support and assistance in the case of an emergency, where possible, you should contact Allianz Helpline within 48 hours of the event or ask the provider to contact Allianz Worldwide Care at the telephone number indicated on the membership card, as soon as possible after admission, to verify eligibility. Their 24 hour Helpline can provide you with a wide range of assistance services, from identifying an English-speaking doctors through to arranging a full medical evacuation.Treatment guarantee for hospitalisation is not required in emergency cases, however, they should be advised within 48 hours of the event. This will ensure that your claim is processed quickly and will also give them an opportunity of settling directly with he provider for the treatment received.
In-patient claims
In the event of hospitalisation, Allianz will arrange for direct settlement with providers where possible.It is recommended to contact them prior to receiving treatment so that they can ensure there will be no delays at the time of admission. A Treatment Guarantee form may need to be completed by your physician and faxed to Allianz. They will respond within 24 hours of receipt of a fully completed form.
Non-emergency Medical Claims
Please follow the guidelines below to help Allianz process your claims promptly and efficiently. All claims should be submitted to Allianz with original supporting documentation, invoices and receipts within six months after the end of the insurance year. Before you make a claim, it is important to ensure that your plan covers thetreatment you are seeking. Allianz Helpline staff would be happy to assist with any queries you may have.
Out-patient or dental claims
We recommend the following steps in making an outpatient or dental claim:
- Whenever you visit a general practitioner, dentist, physician or specialist on an out-patient basis, please make sure you take a Claim Form with you.
- Fill in the section that is assigned to you, then date and sign the Claim Form.
- Make sure that your doctor provides all relevant medical information in the specified section and then dates, signs and stamps the Claim Form. However, if you are in Germany or the USA, or if your invoices contain details of the diagnosis as well as the nature of the treatment, there is
no need for your treating doctor to complete this section of the Claim Form.
- Attach all original supporting documentation, invoices and receipts to the Claim Form (e.g. general practitioner/physician invoices, pharmacy receipts with related prescriptions (if available), and post to Allianz Worldwide Care at the address indicated below.
Morgan Price Claims,
c/o Allianz Worldwide Care Ltd, Claims Department,
20D Beckett Way, Park West Business Campus,
Nangor Road, Dublin 12, Ireland